How This FAQ Works for You
Most questions we hear fall into four areas: getting your account open, moving money in and out, staying logged in across devices, and what to do when something goes sideways. We've written these answers the way our support team actually talks to you — specific steps, real payment names, no runaround. For deposits, you'll connect PayPal or Venmo directly in the cashier
section, or load a Play+ prepaid card and use that as your funding source. Withdrawals follow a verification step tied to your account identity, which we walk through below. If you're in Pittsburgh or anywhere else in a covered state, the same answers apply — eligibility is always based on where you are when you log in, not where you signed up.
If you don't find what you need here, our live chat team picks up the thread.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat